Privacy Policy

Last updated: April 27, 2026

Chimney Sweep Masters ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, contact us, or schedule chimney services with us.

1. Information We Collect

We collect information you voluntarily provide when you:

• Fill out a service request, quote, or contact form on our website
• Call, email, or text us
• Schedule an appointment for chimney sweeping, inspection, repair, or related services
• Leave a review or testimonial

The personal information we typically collect includes your name, mailing address, service address, email address, phone number, and any details you provide about the service you're requesting (such as fireplace type, issues you've noticed, or preferred appointment times).

We also automatically collect limited technical information when you visit our website, including your IP address, browser type, device information, pages viewed, and referring URLs. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on chimney services
• Provide quotes, estimates, and invoices
• Respond to your questions, calls, emails, and form submissions
• Send appointment confirmations, reminders, and service updates
• Send seasonal maintenance reminders and information about our services (only if you've opted in)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our business

3. SMS / Text Message Communications

By providing your phone number and checking the consent box on our forms, you agree to receive text messages from Chimney Sweep Masters regarding scheduled appointments, service updates, quotes, and related communications. Messaging frequency varies based on the service you've requested.

Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us directly. Opting out of texts will not affect your ability to receive service from us through other channels.

We will never share your mobile number or SMS opt-in consent with third parties or affiliates for marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We only share your information in the following limited circumstances:

• Service providers: With trusted vendors who help us operate our business (such as scheduling software, payment processors, email and SMS providers, and website hosting), who are contractually obligated to protect your information.
• Technicians and staff: With our employees and subcontractors who need the information to perform the service you've requested.
• Legal requirements: When required by law, subpoena, court order, or to protect the rights, property, or safety of Chimney Sweep Masters, our customers, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

5. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may limit some features of the website.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your state of residence, you may have the right to:

• Request access to the personal information we have about you
• Request that we correct or update inaccurate information
• Request that we delete your personal information
• Opt out of marketing communications (email or SMS) at any time

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as review platforms or social media). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes will be communicated through our website or by direct notice where appropriate.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Chimney Sweep Masters
Los Angeles, CA
Phone: +1 (310) 919-4862
Email: chimneysweepmasters@gmail.com